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FAQs

Support and FAQs

We hope that your experience with emaskhouston.com is as effortless as possible, however, we do acknowledge that questions may arise.


Shipping IconWhere is my order?
This is a question we frequently get asked to we put together a page here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. 


Tracking iconWhat is my tracking number?
Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting support.

 

 

 

 

 

 

 

 

 

 

 



Ammendments icon

Amendments and Cancellations

 

 

 

 

 
 

 

If you need to makes changes to your order you will need to contact us within 24 hrs of placing the order.  

We Can Change:
    - Your delivery details
    - Your name
    - Your email
    - Your phone number

Cancellations
    - You must contact us within 24 hours.
   - We cannot cancel your order once it has already been shipped.  
    - You can view our full refund policy here.

Contact us iconContact us
If we still haven't managed to answer your question please feel free to contact us at sales@emaskhouston.com and we'll get back to within 24hrs :)

 

 

 

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